410.596.6737

Confused about how to get your staff up to speed on all of the latest new media and marketing technologies? Or are you just tired of hiring ineffective, unmotivating, and flat out boring trainers for your staff?"

"Let me help you and your team integrate many of the new tools and technologies into your company's sales, marketing, PR and customer service strategies. My training sessions are unique, interactive and loads of fun. Request a quote or call me at 410.596.6737 today!" - Jeannine Morber, Morber Marketing Group

  • Marketing Training
  • Customer Relationship Training
  • Website & Blog Design
  • Upcoming Classes
  • Public Relations Training
  • Business Development Training

12 Most Disingenuous Customer Service Phrases

Published April 9, 2012 at 8:02 AM - No Comments

No matter how much is written about how valuable and integral to business success high quality customer service is, some companies still don’t get it.

There are those with blatantly poor customer service – so poor in fact, that online review forums are busting at the seams with post after post from their disgruntled customers. Make that ex-customers.

But what I find more deeply annoying, are the companies that seem to simply go through the motions of providing good customer service. read more

The 30 Second Elevator Speech Revisited

Published November 1, 2011 at 12:19 AM - 8 Comments

Been to a networking event recently? Don’t you just love the part when the microphone is passed around the room and everyone gets a chance to deliver their cleverly written, buzzword loaded, adjective bloated 30 second elevator speech?

Me neither.

It seems that we’ve made great strides in the way we digest information – we skim read, we look for bullet points, we listen for sound bites and we avoid reading long run on paragraphs. read more

Latest Articles

Latest Articles from the Blog