Archive for Customer Relations
12 Most Disingenuous Customer Service Phrases
No matter how much is written about how valuable and integral to business success high quality customer service is, some companies still don’t get it.
There are those with blatantly poor customer service – so poor in fact, that online review forums are busting at the seams with post after post from their disgruntled customers. Make that ex-customers.
But what I find more deeply annoying, are the companies that seem to simply go through the motions of providing good customer service. read more
12 Most Embarrassing Moments in a Salesperson’s Career
Most people don’t choose a career in sales, a sales career chooses them. And it’s one of the most difficult career paths there is. It takes years of training, practicing, failing, and flailing to feel even slightly confident that you have a firm grasp of what it takes to be tops in sales in your [...]
Two Big Changes That Have Affected the Way We Buy
When I conduct sales and marketing training, I almost always ask attendees what technological advancement of recent years has had the most impact on the way we conduct business. The top responses are almost always the iPad, Facebook, YouTube, the iPhone and Twitter….and on and on. But what drives those five? In reality the advance [...]
Tales from Customer Support Hell
Answering customer help calls/emails/posts is a tough job. It is often frustrating, unrewarding and low paying. For those who do it well, you are true unsung heroes. For those who do it not so well – please find another job. One of my most memorable experiences with truly hellish customer service was with a satellite [...]
The Good, The Bad & The Groupon
I’ve been busy redeeming all of the Groupons I bought last year before they expire – and I bought a lot of them! So I’ve had an opportunity to do a bit of research on the way retailers treat Grouponees. And I gotta tell ya – it amazes me how different the experiences were from [...]
