Today more than ever, customers have become extremely selective about who they give their money to. Heads up – They don’t have to give it to you. Too often companies spend an enormous amount of time and energy on acquiring new customers but then spend little, if any time, trying to keep them.
Other companies focus on training staff to be polite and use proper etiquette but there’s no real understanding about what it really means to provide an excellent customer experience. If you’ve ever had a service provider snap at you but add a ‘please’ or ‘thank you’ on the end, you know exactly what I’m talking about.
The bottom line is that if companies spend even half the time on selecting and training staff to provide stellar customer experiences than they do worrying about their competition they’d be so much better off.
Customer Relationship Management Training
The key to providing over-the-top customer experiences is first of all, finding and hiring the right people. There are those who find true joy in solving people’s problems, taking care of others and making someone’s day special.
These are the people you want on your team.
But if you have team members who are not cut from the above cloth, all is not lost.
One of my favorite topics has always been customer relationship management and finding new and unique ways of providing clients with a memorable and positive experience. Let me help you develop a Customer Relationship Management program at your company. I’ll train your staff on not only how to implement the program but also get them energized and excited about becoming true heroes to their customers.
Once they realize how powerful and rewarding it is to make someone’s day – everyday – they’ll be Customer Heroes for life.
“I initially met Jeannine through a women’s networking group. I was so impressed by her presentations at that meeting, that I attended additional sessions where I knew she would be presenting. As I’d expect from Jeannine, the trainings were all first rate. Jeannine is full of knowledge and she is able to effectively share her knowledge in a professional, enthusiastic and engaging manner. “- Kelly Maloney Frager, Owner, Etiquette for Everyday
“Jeannine was a lifesaver for my online newsletter account at a time when I felt I was going down with the riptide! She carefully listened to what I needed and flawlessly executed the layout, content, links and internal work for creating a newsletter and event template that I can manage with confidence. Her work ethic is beyond compare–this lady loves her work and it allows her creativity and expertise to shine thru in the work she produces! I highly recommend Jeannine at Morber Marketing Group for your next marketing project.” – Linda Gourley, Just Desserts by Linda